This policy sets out our principles relating to managing your personal information and is referred to as our Privacy Policy.
In this Privacy Policy, “we”, “us” and “our” refers to POBA Pty Ltd ACN 672 985 429 and “you” refers to any individual about whom we collect personal information.
We are committed to managing personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and in accordance with other applicable privacy laws.
We offer an innovative, digital real estate connection service. Property buyers or buyer agents can create and post buyer listings in a searchable directory on our website (www.poba.com.au) (Website). These listings specify buyer's ideal transaction parameters and are viewable by sellers and selling agents for the purposes of discovering leads, opening a communication line with prospective buyers and gaining market insights.
As an Australian Privacy Principles (APP) entity, we adhere to stringent privacy standards in the collection, use, and management of personal information. Our commitment to privacy is paramount in all aspects of our activities.
We are dedicated to transparency and accountability in our handling of personal information. We endeavour to ensure that our practices align with privacy laws and regulations, providing individuals with confidence in the security and confidentiality of their data.
When you enquire about our services or when you become the holder of an active account on the Website (Account), a record is made which includes your personal information.
The type of personal information that we collect will vary depending on the circumstances of collection and the kind of interaction you have with us, but will typically include:
We collect personal information when recruiting personnel, such as full names, contact details, qualifications, and work history. Generally, we will collect this information directly from you.
However, we may also collect personal information from third parties in ways which you would expect (for example, from recruitment agencies or referees you have nominated). Before offering you a position, we may collect additional details such as your tax file number and superannuation information and other information necessary to conduct background checks to determine your suitability for certain positions (for example, positions which involve working with children).
We may collect personal information from individuals that are not our personnel and that do not have an Account. This includes members of the public who participate in events we are involved with, personnel of service providers and contractors of ours, and other individuals who interact with us on a commercial basis.
The kinds of personal information we collect will depend on the capacity in which you are dealing with us. The personal information we will generally record includes your:
If you are participating in an event we are managing or delivering, we may take images or audio-visual recordings which identify you.
We do not seek to collect any sensitive information of anyone other than our personnel, however, in limited circumstances, we may do so. For example, if you are injured at an event which is promoted or delivered by us, we may collect health information about you in an emergency or otherwise with your consent.
You can always decline to give us any personal information we request, but that may mean we cannot continue with the interaction you have requested. If you have any concerns about personal information we have requested, please let us know.
The way in which we handle the personal information of visitors to our Website is discussed below.
We collect personal information reasonably necessary to carry out our business, to assess and manage the needs of those with an Account, and to provide our services. We may also collect information to fulfil administrative functions associated with these services, for example billing, entering into contracts with you or third parties and managing client relationships.
The purposes for which we usually collect and use personal information depends on the nature of your interaction with us, but may include:
We generally collect personal information directly from you. We may collect and update your personal information over the phone, by email, over the internet (including via social media) or in person. We may also collect personal information about you from other sources, for example from:
You may visit our Website without identifying yourself. If you identify yourself (for example, by providing your contact details in an enquiry), any personal information you provide to us will be managed in accordance with this Privacy Policy.
The Website uses cookies. A “cookie” is a small file stored on your computer's browser, which assists in managing customised settings of the website and delivering content. We collect certain information such as your device type, browser type, IP address, pages you have accessed on our websites and on third-party websites. You are not identifiable from such information.
You can use the settings in your browser to control how your browser deals with cookies. However, in doing so, you may be unable to access certain pages or content on our website.
Our Website and communications generated via our Website may contain links to third-party websites. We are not responsible for the content or privacy practices of any websites that you are provided a link to on, via or in connection with our Website or our services.
We will provide individuals with the opportunity of remaining anonymous or using a pseudonym in their dealings with us where it is lawful and practicable (for example, when making a general enquiry). Generally, it is not practicable for us to deal with individuals anonymously or pseudonymously on an ongoing basis. If we do not collect personal information about you, you will be unable to create an account and utilise our services. You may also be unable to participate in our events, programs, or activities we manage or deliver.
We store information in paper-based files or other electronic record keeping methods in secure databases (including trusted third-party storage providers based in Australia). Personal information may be collected in paper-based documents and converted to electronic form for use or storage (with the original paper-based documents either archived or securely destroyed). We take reasonable steps to protect your personal information from misuse, interference, and loss and from unauthorised access, modification, or disclosure.
We maintain physical security over paper and electronic data stores, such as through locks and security systems at our premises. We also maintain computer and network security, for example, we use firewalls (security measures for the internet) and other security systems such as user identifiers and passwords to control access to our computer systems.
Our Website also uses encryption or other technologies to ensure the secure transmission of information via the internet. Users of our websites are encouraged to exercise care in sending personal information via the internet.
We take steps to destroy or de-identify information that we no longer require.
We may use or disclose your personal information for the purpose of informing you about our services, upcoming promotions and events, or other opportunities that may interest you. We believe in providing you with choices regarding the use of your personal information for marketing purposes. If, at any time, you do not wish to receive direct marketing communications from us, you have the option to opt-out through our website or any communication by us to you by:
If you opt-out of receiving marketing material from us, we may still contact you in relation to our ongoing relationship with you.
We may use and disclose your personal information in the provision of our services to you, this includes providing your publicly viewable information detailed in your Account profile to other Account holders and also to our service providers where this is required for us to:
Our disclosure of your personal information to our service providers will only be to the extent reasonably necessary for that third party to perform their functions and where possible, will be de-identified or encrypted.
If you are a participant in an event, we may disclose your personal information to venues where this is reasonably necessary for, and relevant to, the delivery of the event. We may use images or audio-visual recordings which identify you for promotional purposes, where you would reasonably expect this to occur.
We may disclose information to third parties we engage in order to provide our services, including contractors and service providers used for data processing, data analysis, customer satisfaction surveys, information technology services and support, website maintenance/development, printing, archiving, mail-outs, and market research.
Third parties to whom we have disclosed your personal information to may contact you directly to let you know they have collected your personal information and to give you information about their privacy policies.
We will use and disclose personal information for a range of administrative, management and operational purposes. This includes:
We may use and disclose your personal information for any other purposes explained at the time of collection or otherwise as set out in this Privacy Policy.
We are an Australian organization, but we use software providers located around the globe. Accordingly, it is likely that your personal information will be disclosed to overseas recipients in connection with our operating of the Website and the provision of our services.
Unless we have your consent, or an exception under the Australian Privacy Principles applies, we will only disclose your personal information to overseas recipients where we have taken reasonable steps to ensure that the overseas recipient does not breach the Australian Privacy Principles in relation to your personal information.
If you have an Account you can access, edit and delete your personal information via our Website on your Account profile page. We do not provide assistance with this to you where you are an Account holder. Managing your personal information is your sole responsibility.
If you do not have an Account, you will be provided with access to your personal information held by us upon written request to our privacy officer (contact details set out below).
You will not be charged for making a request to access your personal information, but you may be charged for the reasonable time and expense incurred in compiling information in response to your request.
We will take reasonable steps to ensure that the personal information we collect, use, or disclose is accurate, complete, and up to date. You can help us to do this by letting us know if you notice errors or discrepancies in information that we hold about you and letting us know if your personal details change.
However, if you consider any personal information, we hold about you is inaccurate, out-of-date, incomplete, irrelevant, or misleading, you are entitled to request correction of the information.
After receiving a request from you, we will take reasonable steps to correct your information.
We may decline your request to access or correct your personal information in certain circumstances in accordance with the Australian Privacy Principles. If we do refuse your request, we will provide you with a reason for our decision and, in the case of a request for correction, we will include a statement with your personal information about the requested correction.
You may contact us at any time if you have any questions or concerns about this Privacy Policy or about the way in which your personal information has been handled.
You may make a complaint about privacy to our privacy officer (contact details below).
The privacy officer will first consider your complaint to determine whether there are simple or immediate steps which can be taken to resolve the complaint. We will generally respond to your complaint within a week.
If your complaint requires more detailed consideration or investigation, we will acknowledge receipt of your complaint within a week and endeavour to complete our investigation into your complaint promptly. We may ask you to provide further information about your complaint and the outcome you are seeking. We will then typically gather relevant facts, locate, and review relevant documents and speak with individuals involved.
In most cases, we will investigate and respond to a complaint within 30 days of receipt of the complaint. If the matter is more complex or our investigation may take longer, we will let you know.
If you are not satisfied with our response to your complaint, or you consider that we may have breached the Australian Privacy Principles or the Privacy Act, a complaint may be made to the Office of the Australian Information Commissioner. The Office of the Australian Information Commissioner can be contacted by telephone on 1300 363 992 or by using the contact details on the website www.oaic.gov.au.
We may amend this Privacy Policy from time to time, with or without notice to you. We recommend that you visit our Website regularly to keep up to date with any changes.
The contact details for POBA are:
POBA privacy officer: Nikita Lindstrom (nikita@POBA.com.au)
This Privacy Policy was last updated in December 2024.